Account

Delete your account.

You can request deletion of your OZ Ride (rider) or OZ Driver (driver) account at any time. Deletion takes effect 30 days after your request — a grace period during which your account stays active and you can cancel the request. Full detail is in the Privacy Policy.

Option 1 — in the app

The fastest path

OZ Ride · Rider

From the rider app

  1. Open the app and tap the menu (☰) in the top-left.
  2. Tap Settings.
  3. Open the Security tab.
  4. Tap Delete Account, type DELETE to confirm, then tap Delete My Account.

OZ Driver · Driver

From the driver app

  1. Open the app and tap the menu (☰) in the top-left.
  2. Tap Account.
  3. Tap Delete Account, type DELETE to confirm, then tap Delete My Account.

The menu appears once your application is approved. If your application is pending or was declined, or your account is suspended, use Option 2.

There is no separate verification code — typing DELETE and confirming submits the request immediately. A trip already in progress is not affected, and your account stays usable for the full 30-day grace period. You can cancel the request from the same screen at any time before then.

Option 2 — by email

If you cannot access the app

Email support@oz-ride.com from the email address on your account. Use the subject “Delete my OZ Ride account” and include your registered phone number in the body.

Open a pre-filled email

What is removed

What gets deleted

  • Your profile and contact details (name, phone, email)
  • Saved places
  • Your account sign-in

Driver onboarding and compliance documents, trip records, payment records and ride history are not deleted at this step — see what is retained, below.

What is retained

What we keep, and why

We keep these records after an account is deleted, some because Australian law requires it:

  • Trip and fare records for 7 years from the trip date — ATO and ABN obligations for GST reporting.
  • Driver compliance records (PTD, PTV, ODBS, insurance) for the duration of your account plus 7 years after termination — as required by Western Australian passenger transport law.
  • Payment records, per Stripe's own retention policy and 7 years for our financial records.
  • Safety incident records as required — driver and rider complaints, police liaison, accessibility complaints.
  • Anonymised analytics — aggregate counts with no link back to you.
  • Other records set out in clause 8 of the Privacy Policy — including in-app messages, phone-call recordings and transcripts, identity- and biometric-verification records, SOS records, audit logs and DVS consent logs — for the periods stated there.

Full detail is in the Privacy Policy. Email support@oz-ride.com with any questions before requesting deletion.