Drive · safety

Safety,
for drivers.

What we provide, what we don't, and what to do if something happens. The legally authoritative version of this content is in the Safety and Insurance Disclosure.

If you're in immediate danger, call 000

Triple-zero takes priority over every safety feature in the OZ Driver app. The in-app shortcut places a normal phone call from your device — we do not bridge or relay it.

In-app SOS

In an emergency, call 000. The app's SOS button includes a Call 000 option.

In-Vehicle recordings

If your Vehicle is equipped with a recording device (including any taxi camera required by regulation), you are responsible for compliance with the Surveillance Devices Act 1998 (WA). Display the required notice in the Vehicle. We retrieve recordings only in connection with an investigation, dispute, or law-enforcement request.

Protocol

After an incident

  1. 1. Attend to safety. Provide assistance, secure the scene, move out of traffic if possible.
  2. 2. Call 000 if any person is injured or any vehicle is not driveable.
  3. 3. Exchange details with the other party. Take photographs.
  4. 4. Report to OZ Ride within 24 hours via the in-app report tool or support@oz-ride.com.
  5. 5. Notify your insurer. Your insurance is yours; we are not your insurer.
  6. 6. Report to WA Police where required by law.

Limits

What we don't insure

OZ Ride is not an insurer. We don't cover vehicle damage, personal injury, lost income while suspended or off-line, or passenger property. Your insurance has to. Marketing copy that mentions "support", "safety", or "trust" describes platform capabilities — it does not create insurance cover or any indemnity beyond what the Driver Service Agreement spells out (clauses 15-16).