Legal framework · Western Australia
The paperwork,
in plain sight.
Every document on this page is the consumer rendering of the canonical markdown maintained in our engineering repository. No two versions, no hidden pages.
For drivers
What governs your relationship with OZ Ride as a driver.
Driver Service Agreement
Independent-contractor terms for Drivers — fees, payouts, conduct, suspension, indemnity.
Driver Fee Schedule
Every fee that applies to Driver Earnings on one page — 14% Platform Fee, Booking Fee, the 5% taxi Service Fee — with worked examples and how fees change.
Suspension & Deactivation Policy
How and when OZ Ride suspends or deactivates a Driver, the warning and right-to-reply process, and how to seek review at the Fair Work Commission.
Fatigue Management Policy
The hard 12-hours-online / 6-hours-offline limit the Driver App enforces, how it works, and where it sits against WA law.
Biometric / Facial Verification Notice
What happens when your driver selfie is compared with your licence photo — who performs the match, what is kept, for how long, and your choices.
For riders
Your terms when booking and taking trips.
For advertisers
Tenant terms, content rules, and data processing for OOHAi advertisers.
Advertiser Terms of Service
Terms on which Advertisers may use the OOHAi advertising service.
Advertising Content Policy
Prohibited and restricted creative categories, approval, complaints handling.
Data Processing Addendum
Data Processing Addendum for advertiser tenants under the Privacy Act 1988 (Cth).
For screen owners
Your terms and privacy notice when you put a screen you own on the OOHAi network.
Screen-Owner Terms
Terms for putting a screen you own on the OOHAi network — claiming it, what plays on it, what you control, how earnings are worked out and paid, and how it ends.
Screen-Owner Privacy Notice
What the OOHAi Companion app and your screen collect about you, your team and your screens, what the screen collects about people near it, and your choices.
For everyone
Cross-cutting documents that apply to all users.
Payment Terms
Fares, the 14% Platform Fee, payouts, refunds, cancellation and no-show fees.
Privacy Policy
How OZ Ride and OOHAi Media collect, use, hold, and disclose Personal Information.
Acceptable Use Policy
Conduct expected of all users — Drivers, Riders, Advertisers, Advertiser Users.
Safety and Insurance Disclosure
Safety features, insurance Drivers must hold, and what OZ Ride does and does not insure.
Safety Management System
The hazards OZ Ride has identified, the control for each, and the open safety actions — the written system WA regulation 14 requires.
Cookie Policy
Cookies and similar technologies used on the OZ Ride website.
Accessibility Statement
OZ Ride's commitment to accessibility — wheelchair-accessible vehicles, service animals, app accessibility, driver training.
Your data and our sensors
How the in-car and on-vehicle screens see the world, and what they keep.
If something goes wrong
How to complain, how we handle it, and who you can escalate to.
Complaints Handling Procedure
How to lodge a complaint, internal resolution process, escalation to WA DoT / OAIC / EOC / consumer protection.
Data Breach Response Plan
What OZ Ride and OOHAi Media personnel do when personal data may have been exposed — the 30-day assessment, the OAIC statement, and notifying you.
Reference
Defined terms used across the framework.
Compliance posture
Western
Australia, first.
All documents above are written to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), and Western Australian transport, fair-trading, and surveillance-devices legislation. Governing law is Western Australia.
Privacy queries: privacy@oz-ride.com (rideshare / taxi) or privacy@oohai.com.au (advertising). Unresolved complaints may be referred to the Office of the Australian Information Commissioner.